Emotional Intelligence: the Ingredient for Effective Leaders
November 17, 2026 | 9:30 am - 4:30 pm
Ozarks Small Business Incubator (OzSBI)
408 Washington Ave
West Plains, MO 65775

Emotional Intelligence has been identified as the single most important competency for effective leadership. According to Dan Goleman's ground-breaking book, “Nothing else, including gender, education, geographic area, age, or hours worked came as close to predicting success as did emotional competencies." Competencies "that have been identified in internal research at hundreds of corporations and organizations as distinguishing outstanding performers." Self- control is a vital ingredient for a meaningful, satisfying life. Productive relationships can either flourish or wither because of our ability, or inability, to exert control over our behavior. By first understanding how emotions influence our behavior, we can prevent negative emotions from driving us to behaviors we later regret.

In this workshop, you will:

  • Gain insight into Gardener's Multiple Intelligences and the truth behind the saying, "What matters most is not how smart you are, but how you are smart."
  • Take a measure of their own current level of Emotional Intelligence.
  • Revisit past situations they may regret and apply a step-by-step process to strengthen their own EI proactive "muscle," to prevent similar instances in the future.
  • Describe the importance of exercising "integrity in the moment of choice," to choose responses that align with their goals when faced with adverse circumstances.
  • Practice Emotional Intelligence behaviors to create positive outcomes in spite of negative emotions.

Cost: $250 for OzSBI Members | $275 for non-members

Facilitated by: Dale McCoy

Dale McCoy is a training and organizational development practitioner specializing in human performance improvement and leadership development. He brings extensive experience in human resources, training, and organizational development, including leadership roles with MCI Telecommunications and Professional Services Manager of Training Development for Intero, Inc. Dale is a certified Zenger-Miller Master Trainer and a certified facilitator of Stephen Covey’s The 7 Habits of Highly Effective People. He holds a Master of Science degree in Education & Online Teaching and Learning from California State University East Bay.

He has taught for the University of Nevada, Reno and Drury University, served as a lecturer for the University of Missouri’s graduate Technology Management program, and delivered hundreds of presentations, training sessions, and keynote addresses. Dale has also been an active member of the American Society for Training and Development and the Society of Human Resources Management.