Managing Team Attitudes & Expectations
October 14, 2026 | 9:30 am - 4:30 pm
Ozarks Small Business Incubator (OzSBI)
408 Washington Ave
West Plains, MO 65775

All organizations need effective teamwork and collaboration to create positive results. People throughout organizations are expected to generate the best possible outcomes, and to do so, they must work effectively with their immediate teams, as well as with members of extended teams. The best teams work together fluently, and they do it by mitigating interpersonal friction, cultivating a positive work environment, aligning values and goals, valuing individual differences, and improving performance by setting clear team expectations.

In this workshop, you will:

  • Understand the differences between Work Groups and Teams.
  • Know the three characteristics of High Performing Teams.
  • Assess and describe how team differences strengthen team performance.
  • Examine Tuckman’s Team Development Model and assess their own team’s phase.
  • Practice the Five Steps for Forging Team Expectations.
  • Diagram and assess immediate and extended team connections in terms of time, importance, and quality, to identify where time could be better spent.
  • Take stock of their own level of trust within their team.
  • Plan how they will use each of the Five Key Factors to refuel team connections.
  • Recognize innate personality differences and leverage the differences for better communication that leads to enhanced results.

Cost: $250 for OzSBI Members | $275 for non-members

Facilitated by: Dale McCoy

Dale McCoy is a training and organizational development practitioner specializing in human performance improvement and leadership development. He brings extensive experience in human resources, training, and organizational development, including leadership roles with MCI Telecommunications and Professional Services Manager of Training Development for Intero, Inc. Dale is a certified Zenger-Miller Master Trainer and a certified facilitator of Stephen Covey’s The 7 Habits of Highly Effective People. He holds a Master of Science degree in Education & Online Teaching and Learning from California State University East Bay.

He has taught for the University of Nevada, Reno and Drury University, served as a lecturer for the University of Missouri’s graduate Technology Management program, and delivered hundreds of presentations, training sessions, and keynote addresses. Dale has also been an active member of the American Society for Training and Development and the Society of Human Resources Management.