Join us for a transformative workshop focused on mastering effective customer service skills to maximize satisfaction and achieve exceptional results. In this dynamic session, participants will gain insights into the key principles and strategies that drive outstanding customer experiences.

Through interactive discussions and practical exercises, you'll learn how to communicate effectively with customers, anticipate their needs, and handle challenging situations with poise and professionalism. From active listening techniques to problem-solving strategies, you'll acquire the tools needed to exceed customer expectations at every touchpoint.

Whether you're a frontline employee or a manager seeking to enhance your team's customer service capabilities, this workshop will provide actionable skills and strategies to elevate your customer experience. Join us and discover how to create lasting impressions, foster customer loyalty, and drive business success through exceptional customer service.

Key Takeaways:

• Reinforce why excellent customer service is critical and the influence each of us has
• Define the elements of a message
• Introduce practical strategies to help make a difference
• Establish a sustainable, repeatable, and predictable customer service excellence effort

Cost: $135 for OzSBI Members / $155 for non-members

Facilitated by: Kirsten Andersen, Leadership Development & Coaching Strategist

Kirsten Andersen is a leadership development professional and coach who has firsthand experience in a variety of management and senior leadership roles and has a knack for integrating people with strategy, infrastructure, framework, and leadership behaviors.

Kirsten finds joy in leadership development, coaching, and mentoring in the areas of engagement, retention, development, effectiveness, and team dynamics with a warm ability to genuinely connect across all generations and workforce roles.

With over 20 years in the learning and development space spanning across healthcare, retirement, banking, and auto industries, she provides a safe space to process and strategize while asking powerful and thought-provoking questions along the way.

Kirsten earned her Bachelor of Science degree from College of the Ozarks in Point Lookout, MO and she is finishing the ACC Coaching Designation Credential through International Coaching Federation. She is certified as a 4 Stages of Psychological Safety and EQometer Coach and a certified MBTI Practitioner for Step I and II. In addition, she holds trainer/instructor certifications for Crucial Conversations for Mastering Dialogue, Love’Em or Lose’Em Workshops, Root Compass Manager Development Program, Root Compass Personal Leadership Program for Individual Contributors, and Interplay: MBA in a Day.

Reach out to Kirsten at Kirtys_3@hotmail.com.